The Connection Button


The connection button is on the left side of the phone bar and is used to Dial, Answer and Hang-up the phone. Associated with the connection button is a drop-down menu that is accessed by clicking on the downward pointing arrow on the button.

The caption of the button and the contents of the drop-down menu change depending on the state of the connection which can be one of the following:

Idle:

There is no active connection and the phone is on-hook. The connection button caption is "Dial" and clicking on it causes the Dialer dialog to display. The caption of the phone bar show the name of the currently selected line and the connection state.

The items above the separator in the drop-down menu are the speed dial numbers which can be edited in the Dialer. The items below the separator are the extensions selected for monitoring when setting up the phone service. The sub-menu of the line item shows the associated connections and their current state. Clicking on a connection causes it to become the selected connections and all buttons and the phone bar caption reflect the state of the selected connection.

Initiating:

The phone is ringing at the destination but a connection has not been established. The connection button caption is Hang-up and clicking on it causes the line to go on-hook. The caption of the phone bar displays the extension initiation the call, the number being dialed, the callee (if available) and the state of the selected connection.

Alerting:

The phone is ringing locally but a connection has not been established. The connection button caption is Answer and clicking on it takes the phone off-hook and establishes a connection. The caption of the phone bar displays the extension receiving the call, the number of the caller, the name of the caller (if available) and the state of the selected connection. CTILink automatically switches the selected connection on an alerting call if the call originates from an outside line.

Established:

A connection has been established. The connection button caption is Hang-up and clicking on it places the line on-hook. The caption of the phone bar displays the extension receiving or making the call, the direction of the call, the call number and name (if available) and the current state of the selected connection.

On Hold:

The connection is on hold. The connection button caption is Hang-up and clicking on it places the line on-hook. The phone can be taken off hold by clicking on "UnHold" in the drop-down menu or clicking the Hold button. The caption of the phone bar displays the same information as in the established state except the current state of the selected connection is held.

Fail:

The connection failed to establish; usually because the line is busy.