Setting up and Using an Active Server Page

Purpose:

CTILink sends call data to an active server page as a query string.

Setup:

• In CTILink click Options - Client Application - Active Server Page to display the ASP Application Properties dialog.
• Check the Link to an Active Server Page check box.
• In the URL to send key value pairs to edit box enter the URL of the active server page.
• Enter the Address and Port of the proxy server if there is one. This setting should be the same as setup in Internet Explorer.
• The Key Value Pairs edit boxes associate a call data value with a key name. The Call Name and Call Number will associate the dialed number and name values for an outbound call and the caller number and name for an inbound call. The Call Direction value will be an "I" for inbound calls and "O" for outbound. The Line Name is the extension making an outbound call or receiving an inbound call. The Call State can be "Idle", "Connecting","Established","Held","Failed" or "Other". The Call Detail provides more detail to the call state and has values such as "Offering","Accepted","Dialtone","Dialing", etc. The Device ID and Connection ID are the unique call identifiers as described in the CTI COM Interface specification.

As an example, assuming the settings in the above graphic if a call is made from extension 1000 to extension 1234 (the help desk) the following would be the query string sent:

www.cti-software.com/custom/ctilink.asp?Name=Help&Nbr=1234&Dir=O&Line=1000&State=Initiating

Because the Call Detail, Device ID and Connection ID were left blank, no information is sent for them. Also, different phone events will provide different data and only the new data is sent.