Setting up and Using Send Keys

Purpose:

Send Keys was designed to be used with terminal emulation programs that might link Windows to an AS-400 or Unix database. However, it can be used with any application when the same sequence of keystrokes would be utilized to do a database search of a phone number. Send Keys is a good choice in enviornments where the same application is used throughout the day and not used in conjuction with other applications. When a call arrives, CTILink will restore the target application if it was minimized and then send keys to the application as if a user were typing the keys.

Setup:

• In CTILink, select Options - Client Applications - Send Keys to display the Send Key Setup dialog:

• The Target Application Title must contain the exact name of the application to receive the key strokes as it appears in the application's title bar. Also, the application must be running when a call is received. Although, CTILink will activate the application if it is minimized it will not start the application.
• In the Delays in milliseconds group box, enter the number of milliseconds that CTILink should delay after setting the focus on the target application, but before starting to send keys in the Pre: edit box. In the Post: edit box, enter the number of milliseconds CTILink should delay after sending the keystrokes. The Key: edit box determines the number of milliseconds between keystrokes. In the Time to delay before activating the target app edit box enter the time to wait before activating the target app.
• Check Enable Send Keys to link CTILink to Send Keys.
• Check Maximize Target Application if the target application is to be maximized in addition to being restored and having the keyboard focus set on it.
• Click the Test Macro button to display a dialog box that enables sample DNIS, ANI, Search and Collected digits to be entered. If the ANI edit box contained 1234 and the DNIS edit box contained 5678 and the Send Keys buttons was clicked CTILink would restore a notepad application with the text file TEST.TXT and enter the string: ANI:1234 DNIS:56.
• If CTILink is being used in conjuction with CTIServer  to obtain collected digits from an IVR, clicking the Test CTIServer Link button will display a dialog allowing a message to be sent to CTILinkServer in order to test the TCP/IP settings and connections.
• Checking the Display dialog before sending keys will cause an announcement dialog box showing the ANI, DNIS and Collected digits to be displayed instead of sending the keys directly to the target application. The user can send the keys be clicking on the Send Digits Only button or to answer the phone Answer Phone and Send Digits button at any time or can dismiss the dialog without sending any keys.
• Click the Configure Dialog button to display the announcement dialog so that it can be configured. Right click to display the configure menu. This menu allows control over which panels are visible, the text of lables and the caption, whether the dialog should remain on top of all other windows and the position. Remember to click on the Save Settings selection to preserve all changes.

• {A} ANI - The caller number
• {D} DNIS - The called number
• {@} Search number - This is either the ANI of DNIS depending on the setting in the Selecting Search Source dialog. Furthermore, if ANI is selected, the search number is dependent on entries in the Define Phone Search Range dialog.
• {C} Collected digits - The digits collected by an IVR. This requires the use of CTILinkServer and in addition the following entries must be added to the CTILinkX.ini file located in the CTILink directory on the server:

  
  [CTILinkServer]
  
  Host=sssssss (where ssssss is the ip address or server name where CTILinkServer is running
  
  Port=pppp (where pppp is the port number that CTILinkServer is using