Setting Up and Using Tigerpaw Software

• In CTILink click Options - Client Application - Tigerpaw Software to display the Tigerpaw Software Properties dialog.

• Check the Link to Tigerpaw Software check box.
• In the On a received call group box click Automatically lookup numbers if you want Tigerpaw to automatically change to the contact record when an incoming call is received. Otherwise, click Wait until View Contact is clicked. When a call arrives, the View Contact button will be enabled in CTILink and clicking on it will cause Tigerpaw to change to the contact's page.
• In the After dialing out group box check the Ignore hangup check box to allow dismissing of the Tigerpaw "Click OK to hangup the phone" dialog without actually hanging up. This will enable access to Tigerpaw while the call is in progress. To end the call, just hang up or click the Hang-up button in CTILink.
• In the Version group box select the radio button that matches the correct version of Tigerpaw  or select Determine Automatically.
• Use the Test number edit box to simulate an inbound phone call "screen pop".